Help! Is My Wallpaper Defective?

Before You Install: Please Read Carefully

We kindly ask that you inspect your order thoroughly upon arrival, before beginning installation. We recommend laying out the panels on a clean surface, like the floor, for a quick “trial installation” to check alignment, color, and quality.

If you notice anything that looks off, please contact us before applying the wallpaper. Once installation begins, the product is considered accepted in the condition it was received.

What Qualifies as a Defect?

If you notice any of the following upon arrival, please contact us right away:

  • Noticeable discoloration between panels in the same order

  • Color inconsistencies from one panel to the next

  • Misalignment when checking panels side by side

  • Physical damage such as cuts, bends, or scratches

After Installation:

  • If the wallpaper separates from the adhesive and falls off, while the glue remains on the wall, this may indicate a defect in adhesion

What Is Not Considered a Defect?

Before Installation:

  • Color variation between your screen and the final product (please see About Color)

  • A color mismatch between your order and samples printed on different materials or paper types

  • Incorrect measurements submitted during the ordering process

  • Choosing a material that isn’t suitable for your wall or project conditions

After Installation:

  • Panel misalignments noticed only after application (these should be checked before installation begins)

  • General lifting or peeling that does not involve adhesive separation — often due to surface or environmental factors (e.g., textured walls, fresh paint, humidity, or incompatible paint types)

Important Note on Installation

Once wallpaper is applied, it is considered accepted. Misalignments or issues that could have been identified prior to installation are not considered defects. This is why it's so important to check your order in advance.

Since we are not present during installation and cannot assess individual wall conditions or methods used, we are unable to guarantee results once the product has been installed.

Need Help?

This guide is here to help you better understand what qualifies as a defect, and when issues are environmental or application-related. That said, we care deeply about your experience — so if something isn’t right, no matter the cause, we’re here to help.

Please reach out to us at support@kokoartshop.com with photos and a description of your issue, and we’ll do our best to find a solution.