Processing and Shipping

 

All items are MADE-TO-ORDER

Most Orders will be processed and shipped in 1 to 6 weeks.

Use this guide to estimate processing times by Order Size in Square Feet:

Order Size	Processing Estimates
Samples	3 - 5 Days
Up to 240 SF ( 1-2 regular walls)	5 - 10 Days
From 240 SF to 480 SF ( 2-4 regular walls)	1 - 2 Weeks
From  480 SF to 960 SF (6+ walls, large project)	2 - 3 Weeks
From  960 SF to 1920 SF (trade orders)	3 - 4 Weeks
From 1920 SF and up	6+ Weeks - Contact us for Time Estimates

Inclement weather or high volume may delay processing times above.

MURALS AND CUSTOM ORDERS

All Murals are custom designed. 

🖼️ Art Proof Approval Policy

All mural orders include a complimentary Art Proof, which will be emailed to you within a few days of purchase. This proof allows you to confirm layout, sizing, and placement before we move to production.

Your order will remain on hold until we receive your approval.
We kindly ask that you review and reply to your Art Proof within 7 calendar days of receiving it. Orders without approval after this time may experience delays.

If we do not receive a response within 30 days, the order may be canceled or require a reactivation and reprocessing fee.

To keep your project on schedule, please keep an eye on your email (and spam folder just in case!) and reply promptly. We’re here to help with any questions you have along the way.

WALLPAPERS

For our wallpapers we offer Color Customizations. 

For Color Customization requests we will send you an Art Proof via email within 2 business days after placing the order.

Personalize the color of your wallpaper. As many revisions as needed to make it perfect. We never produce without your approval. 

Standard orders (non customized) will go directly into production.

RUSH PROCESSING

Rush Processing is available for select orders and allows you to expedite production time. Please note the following:

• Expedited Shipping is not included in this fee and must be selected separately at checkout.
• Orders containing backordered materials are not eligible for rush processing.
• Rush is not available for large or wholesale orders due to the complexity and volume of production.
• If you’re ordering multiple items, please add Rush Processing to each item you’d like to expedite.

Murals & Wallpapers
A rush processing fee of 50% of your order total will be applied. Your order will be prioritized and ready to ship within 5 business days from the order date (excluding weekends and holidays).

Please note: If your mural requires art proof approval, production time begins after final approval is received. Any delay in approval may affect the timeline.

Samples
A flat fee of $10 per sample will be applied. Your sample order will be ready to ship within 2 business days, excluding weekends and holidays.

MATERIALS IN BACKORDER 

When ordering a material in Backorder, consider extending processing times up to 4 weeks. Contact us at support@kokoartshop.com for accurate time estimates.

CONTACT INFORMATION

Please provide us with valid email during checkout. We will use your email to send your Art Proof. 

Customized orders require approval. Your order will be refunded if your Art Proof is not approved within 30 natural days after the At Proof was initially sent. A 20% Design Fee will be deducted from the refund.

ORDER MODIFICATION AND CANCELLATION

We accept modifications or cancellations for up to 24 hours after the order is placed. 

INCORRECT ADDRESS

Review your Shipping Address after purchase, while your order is still processing. We are unable to update any information once the package departs our facility. We are not responsible for lost or damage regarding incorrect shipping address.

BILLING AND CHECKOUT 

Our website has enhanced security policies to protect our customers from unauthorized transactions. Please make sure your billing information matches the address in your credit/debit card. Incorrect zip code will return a checkout error. 

We accept: Visa, MasterCard, Discover, Apple Pay, Diners Club, Google Pay and Shop Pay. We do not accept American Express or Paypal at this time.

DOMESTIC SHIPPING

Our Free US Standard Domestic Shipping for qualifying orders has a standard transit of 3 to 10 business days. 

After your order ships allow 48 to 72 hours for the tracking information to update. 

Shipping Upgrades available at Checkout to expedite transit times. We do not guarantee carrier services. Transit times provided here are carrier estimates. Shipments can get delayed due to unforeseen events. Shipping Upgrades are non refundable once the order ships. 

INTERNATIONAL SHIPPING

We ship to Canada.

Shipping rates vary depending on the total weight of the items in your order.

Delays due to customs may be experienced.  

CUSTOMS AND IMPORT TAXES

Import duties, taxes, and charges are not included in item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be before purchasing.