Processing and Shipping

 GENERAL PROCESSING 

All items are MADE-TO-ORDER

Most Orders will be processed and shipped in 1 to 6 weeks.

Use this guide to estimate processing times by Order Size in Square Feet:

Order Size

Processing Estimates

Samples

3 - 5 Days

Up to 240 SF

5 - 10 Days

From 240 SF to 480 SF

1 - 2 Weeks

From  480 SF to 960 SF

2 - 3 Weeks

From  960 SF to 1920 SF

3 - 4 Weeks

From 1920 SF and up

6+ Weeks - Contact us for Time Estimates

Inclement weather or high volume may delay processing times above.


MATERIALS IN BACKORDER 

Due to high demand some materials might be in Backorder.

When ordering a material in Backorder, consider extending processing times up to 4 weeks. Contact us at support@kokoartshop.com for accurate time estimates.

CUSTOM ORDERS AND MURALS

All Murals are custom designed. 

We will send you an Art Proof via email within 2 business days of placing the order.

Personalize your mural in color, setup and scale. As many revisions as needed to make it perfect. We never produce without your approval. 

Consider checking your Art Proof and request corrections at your earliest convenience, days of revisions add up to Processing Times. Some art corrections might take longer to process than others. 

Only after Murals are Approved they go into Production.

CONTACT INFORMATION

Please provide us with valid email during checkout. We will use your email to send your Art Proof. 

If 10 business days have passed and we do not have an answer regarding your Art Proof the order will be Cancelled and Refunded. 

ORDER MODIFICATION AND CANCELLATION

We accept modifications or cancellations for up to 24 hours after the order is placed. 

INCORRECT ADDRESS

Review your Shipping Address after purchase, we are unable to update any information once the package departs our facility. We are not responsible for lost or damage regarding incorrect shipping address.

RUSH ORDERS

Processing Times cannot be expedited. Manufacturing takes necessary time to produce and ensure quality. 

SHIPPING

Free US Standard Domestic Shipping with a transit of 3 to 10 business days, but it can take longer. 

After your order ships allow 48 to 72 hours for the tracking information to update. 

Shipping Upgrades available at Checkout to expedite transit times (Processing times cannot be expedited). We do not guarantee carrier services. Transit times provided here are estimates. Shipments can get delayed due to unforeseen events. Shipping Upgrades are NON REFUNDABLE once the order ships. 

INTERNATIONAL SHIPPING

We ship worldwide.

Shipping rates vary depending on the country and total weight of the items in your order.

To estimate the cost for international shipping add your items to cart and start a checkout process (you don’t need to buy). During Checkout your address will be required to calculate shipping rates. Then you will have access to the shipping rates and transit times for your destination.

Delays due to customs may be experienced.  

CUSTOMS AND IMPORT TAXES

Import duties, taxes, and charges are not included in item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be before purchasing.

We do not have information regarding how different countries manage and charges their imports but we are obliged to declare all merchandise as required by law.