CUSTOMIZATION FAQs

BASIC QUESTIONS

Yes!

We offer color customizations for placed orders of Wallpapers and Murals, including samples.

To request a color change:

1. Use Our Koko Art Shop Color Chart

One of the most reliable ways is by choosing from our own curated Color Chart.

2. Submit Your Own Reference

You can also send us:

  • HEX Codes (e.g., #D9CAB3) for exact digital tones
  • Mood boards, photos, or inspiration images
  • Pain colors

Turnaround Time for Color Customizations:

Most color edits are completed within 1-2 business days, and you’ll receive a digital proof before anything goes to print.

Some listings offer a wide range of customization options, while others are more limited.

🎨 Wallpapers – We only offer color customization.

🌿 Murals – There’s a lot more flexibility here! In general you can order it custom sized, we can adjust color, scale, and design placement:

🦊🐳🌲 Animal and forest-themed designs – In most cases, we can move the animals around or adjust their placement to better fit your space.

🌸 Floral designs – We can often reposition flowers and change background colors to suit your vision.

🏛️ Antique painting-style murals – These tend to be less flexible. What you see is the complete artwork, and once the design ends, it simply repeats.

If you have something specific in mind, feel free to reach out, we’re happy to help!

For murals with our online preview tool, you can review and approve the design before adding it to your cart. If no additional changes are requested, that preview will serve as your final approval.

Any further customization services are available for placed orders, no matter if it's a sample or a big order.

No. Only for placed orders of Wallpapers and Murals, including samples.

Yes!

For murals with our online preview tool, you can view the design before adding it to your cart. If no additional changes are requested, the order will proceed to production.

For all other orders we provide Art Proofs.

Here’s how it works:

  1. Our design team will prepare a digital mockup and email it to you for approval within 2 business days of placing your order.
  2. Need adjustments? No problem! We’ll revise your proof as many times as needed. Adjustments can take 1-2 business days.

Once an order has been approved for production it cannot be modified or cancelled.

If you notice a mistake in your order, contact us as soon as possible so we can try to help before work begins.

For Art Proofs sent via email, you have 15 calendar days to review your proof and request any updates. If no changes are requested within that timeframe, your order will automatically proceed to production.

Once revisions begin, there is no time limit. We’ll continue working with you through as many revisions as needed.

Art Proof links and reminders may also be sent by text message. Please use an email address you regularly check and include your phone number at checkout if you would like to receive proof notifications by text.

SAMPLES

Yes, especially if color, texture, or wall suitability is a concern.

Because our wallpaper sales are final, we strongly recommend ordering a sample first. It is the best way to preview the actual material, color, and finish in your own space before placing a full order.

We offer color customizations for all murals and wallpaper samples.

1. Use Our Koko Art Shop Color Chart

One of the most reliable ways is by choosing from our own curated Color Chart.

2. Submit Your Own Reference

You can also send us:

  • HEX Codes (e.g., #D9CAB3) for exact digital tones
  • Mood boards, photos, or inspiration images
  • Pain colors

Turnaround Time for Color Customizations:

Most color edits are completed within 1-2 business days, and you’ll receive a digital proof before anything goes to print.

Sample Customization Limitations

Exclusive for color customization.

Modifying designs, moving elements within the design are exclusive to full orders.

Always ask us if a modification can be done before choosing a design for a complex project.

MURAL QUESTIONS

Absolutely! We offer several easy ways to request a color change:

1. Use Our Koko Art Shop Color Chart

One of the most reliable ways is by choosing from our own curated Color Chart.

2. Submit Your Own Reference

You can also send us:

  • HEX Codes (e.g., #D9CAB3) for exact digital tones
  • Mood boards, photos, or inspiration images
  • Pain colors

Turnaround Time for Color Customizations:

Most color edits are completed within 1–2 business days, and you’ll receive a digital proof to approve before anything goes to print.

Yes!

For murals with our online preview tool, you can review and approve the design before adding it to your cart. If no additional changes are requested, that preview will serve as your final approval.

For all others we provide Art Proofs via email.

Here’s how it works:

  1. You place your order.
  2. Our design team will prepare a digital mockup and email it to you for approval.
  3. Need adjustments? No problem! We’ll revise your proof as many times as needed. Once approved, we’ll move forward with production.

You have 15 calendar days after your art proof is sent to begin the review process. If no changes are requested within that time, the artwork will be automatically approved for production.

Once revisions begin, there is no time limit. We’ll continue working with you through as many revisions as needed.

Yes!

All of our mural orders are custom-made.

Our design team treats every order independently, and your artwork will be adjusted to fit your specific measurements.

You’ll work 1:1 with a graphic designer to ensure the layout, scale, and placement are just right for your space. We’re here to help you achieve the perfect look!

You can see the panel count before placing your order. Simply enter your wall measurements, and the system will automatically calculate how many panels your order will be divided into.

We offer custom panel sizing with a surcharge fee of $50 per panel. This includes artwork scaling, alignment checks, and sizing to your specifications.

Custom panel size limits:

• Minimum: 12″ wide × 36″ high

• Maximum: 47″ wide × 144″ high

Contact us to order custom size panels

Our maximum capacity for a single-piece print is 47 inches by 144 inches.

If your project fits within those dimensions, we’d be happy to explore that option otherwise, your mural will be delivered in panel format.

Yes, we do have size limits, but we can still accommodate most large walls and multi-wall designs with a bit of planning.

Maximum Size for a Single Mural Order:

Width: Up to 720 inches (60 feet)
Height: Up to 144 inches (12 feet)

Walls taller than 144 inches will require a horizontal cut, meaning the design will be ordered as 2 murals: upper and lower sections will align vertically when installed.

For murals covering multiple walls, order using the total combined width and maximum height.

Maximum mural width per order is 720" (60 ft). For larger spaces, place an additional order.

For walls with windows, doors, slants, or other features, measure the full wall width and height as if the opening were not there. Panels are trimmed during installation.

Add window, door, corner, or layout details so our design team can adjust important artwork elements away from those areas.

Murals can be printed up to 144" tall. For taller walls, the design must be split into two horizontal sections.

Order two murals to cover the full height and note your total wall height while ordering.

Order the full height and width of your wall or framed area.

  1. You trim the panels during installation to fit each section.
  2. Most budget-friendly option, no additional charge.

Custom Odd-Sized Panels (Pre-Cut for Each Section)

Prefer easier installation? We’ll create a mural with individual panels sized to each space.

📏 Size Guidelines for Custom Panels:

  • Minimum: 12”W x 36”H
  • Maximum: 47”W x 144”H
  • Surcharge: $50 per custom-sized panel due to special production requirements.

Contact us for a quote

Processing: Most mural orders are produced within 10 business days after art approval. Larger orders may require additional time. Please review our Processing & Shipping Policy for details.

WALLPAPER QUESTIONS

Only wallpaper orders who request customized colors will receive an art proof.

Beware to request a wallpaper color customization while ordering. Wallpaper orders without color customization will go directly into production!

Wallpapers have a repeat rate and are offered by the panel, available in a wide range of height to fit for vary type of projects.

We do not offer more sizes than the ones available to select.

Scale or art modifications are not available for wallpaper items.

ORDER ADDITIONS & REPLACEMENTS

We offer reprint services for add-ons or replacement panels.

We keep the artwork from all our customers on file for up to 1 year, so if you need Additional Panels (from only 6 inches wide)  or Replacements (as much as you need)  from your previous order, we can easily assist you.

You can request a Re-Print or an Add-On here.

Still have questions?

Email us at support@kokoartshop.com or Chat, we’re here to help!