RETURNS & REPLACEMENTS

Please read and understand our Returns & Replacements Policy before purchasing items from our shop.

You may return eligible products within 30 days of delivery. 

Return Policies:

1- Eligible products returned within 30 days of delivery will be refunded in the original payment method.

2- We do not accept returns on the following products:

  1. Customized orders.
  2. Items on sale, included items purchased with discount coupons.

3- Merchandise must be sealed in its original conditions and original packaging.

4- Shipping charges are non refundable.

5- We reserve the right to refuse a refund due to a return not compliant with Koko Art Shop Return Policies.

 

RETURNS

Only Standard Regular Priced items that have been purchased directly from www.kokoartshop.com can be returned to us. Products purchased through other retailers must be returned in accordance with their respective Return Policy.

If you are not satisfied with your purchase please return the merchandise within 30 business days after receiving. If more than 30 days have gone by since you received your purchase, unfortunately, we can’t offer you a refund. To complete your return, we require you to fill the form for Returns & Exchanges.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please follow the instructions below when returning merchandise:

1- Fill out this Return Form, you can download it here: KOKO ART SHOP 30 days Return Policy and Form

2- You do not require of any further authorization to return your items.

3- Pack the products carefully for return shipments. For your protection we recommend to use insured, trackable services as USPS, UPS, or FedEx. All returns need to arrive in original conditions, if the item is not returned in its original conditions buyer is responsible for any lost in value.

4- To return your product, you should mail the merchandise to:

    Koko Art Shop

    4642 SW 74 Ave.

    Miami FL 33155, United States.

5- Notice all our order ship free to the customer but we do not offer Free of Charge Returns, so return fees and shipping labels are paid by the customer.

6- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved your refund will be processed, and a credit will automatically be applied to your original method of payment, within 3 business days.

 

Understanding our Return Policies

We require all returned merchandise to be packed in its original condition otherwise the order loses all commercial value. When an order is sent back open we cannot guarantee to future clients the merchandise has not being used or tested, for this reason any order returned open and with evidence of product being used, poorly badly re-packed will not qualify for a refund. For the same reason returns of partial orders do not qualify for refunds.

We offer affordable samples from all our products as an opportunity to test our merchandise prior installation since they may not be suitable for every surface. For more information please read our Product Warranty. It is the client sole responsibility to test our products prior use.

With the purchase of a discounted and below market value merchandise we reserve the right to declare Final Sale all items with discounted price or purchased with Discount Coupons.

For the nature of personalized orders with size, color, or scale customizations we reserve the right to declare a final sale since these items have not commercial value but to the individual who requested them.

 

ITEMS LOST OR DAMAGED DURING TRANSIT

If you item is Lost in Mail or Damaged During Transit contact us at info@kokoartshop.com or through the Contact Section> within 60 days after the shipping date, we will file a claim with the Shipping Carrier in your behalf and you will qualify for free of charge Merchandise Replacement.

Replacements are only available for the same original order. Proof of damage will be necessary for damaged merchandise. Please take pictures of the issue and send them attached with your merchandise Replacements Request and Order Number. 

Please notice a shipment is considered Lost when stoped tracking for 15 days after shipping date and the carrier is unable to give further information or status updates on the package. Shipments in status "Arriving Later than Expected" are not yet considered missing items. Shipments marked as Delivered with Signature Confirmation do not qualify for Lost in Mail.

 

DEFECTIVE OR MISSING ITEMS

If your order is Defective in any way or you are Missing items please contact us at info@kokoartshop.com within 100 days after receiving your order and you will qualify for free of charge Merchandise Replacement.

Replacements are only available for the same original order. Proof of Issue will be necessary. Please take pictures of the issue and send them attached with your merchandise Replacements Request and Order Number. 

 

SALE ITEMS

All sales are final. Only regular priced items qualify for returns, unfortunately, sale items cannot be refunded, sale includes item purchased with discount coupons.

 

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. When approved your refund will be processed, and a credit will automatically be applied to your original method of payment, within 3 business days.

Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.