What to use, where and when can make a huge difference on how successfully install a wallpaper.
Please read and understand our Return & Exchange Policy before purchasing items from our shop.
You may return eligible products within 30 days of delivery.
If you receive an order with an error or damaged please contact us at firstname.lastname@example.org to correct the issue.
1- Eligible products returned within 30 days of delivery will be refunded in the original payment method.
2- We do not accept returns on the following products:
3- Merchandise must be sealed in its original conditions and original packaging.
4- Shipping charges are non refundable.
5- We reserve the right to refuse a refund due to a return not compliant with Koko Art Shop Return Policies.
Only Standard Regular Priced items that have been purchased directly from www.kokoartshop.com can be returned to us. Products purchased through other retailers must be returned in accordance with their respective Return Policy.
If you are not satisfied with your purchase please return the merchandise within 30 business days after receiving. If more than 30 days have gone by since you received your purchase, unfortunately, we can’t offer you a refund or exchange. To complete your return, we require you to fill the form for Returns & Exchanges.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original sealed packaging.
Please follow the instructions below when returning merchandise:
1- Fill out this Return Form, you can download it here: KOKO ART SHOP 30 days Return Policy and Form
2- You do not require of any further authorization to return your items.
3- Pack the products carefully for return shipments. For your protection we recommend to use insured, trackable services as USPS, UPS, or FedEx. All returns need to arrive in original conditions, if the item is not returned in its original conditions buyer is responsible for any lost in value.
4- To return your product, you should mail the merchandise to:
Koko Art Shop
4642 SW 74 Ave.
Miami FL 33155, United States.
5- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved your refund will be processed, and a credit will automatically be applied to your original method of payment, within 3 business days.
UNDERSTANDING THE RETURN POLICY
We require all returned merchandise to be packed in its sealed original condition otherwise the order loses all commercial value. When an order is sent back open we cannot guarantee to future clients the merchandise has not being used or tested, for this reason any order returned open will not qualify for a refund even if it is in pristine conditions. For the same reason returns of partial orders do not qualify for refunds.
We offer affordable samples from all our products as an opportunity to test our merchandise prior installation since they may not be suitable for every surface. For more information please read our Product Warranty. It is the client sole responsibility to test our products prior use.
With the purchase of a discounted and below market value merchandise we reserve the right to declare Final Sale all items with discounted price or purchased with Discount Coupons.
For the nature of personalized orders with size, color, or dimension customizations we reserve the right to declare a final sale since these items have not commercial value but to the individual who requested them.
If you item is lost in mail, damaged during transit or defective please contact us at email@example.com and you will qualify for free of charge Merchandise Replacement.
Replacements are only available for the same original order. Proof of damage will be necessary. Please take pictures of the issue and send them attached with your merchandise replacements request and order number.
All sales are final. No Returns, Refunds, or Exchanges for custom or personalized orders. Measure twice before ordering custom size merchandise.
All sales are final. Only regular priced items qualify for returns, unfortunately, sale items cannot be refunded, sale includes item purchased with discount coupons.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved your refund will be processed, and a credit will automatically be applied to your original method of payment, within 3 business days.
Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
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Always Custom Made with your measurements because it cannot be any other way.
1- When ordering insert the measurements in inches for the Width and Heigh of your mural. We will make your mural in the measurements entered.
2- Send us a Note at Checkout for any special customization.
3-Based on your information we design and send you a Proof to the email provided with your order. Your order will be divided in even panels to fit your space and facilitate installation.(Please provide a valid email)
4- We do the requested adjustments and send new Proofs.
5- Once you are happy with your Mural we Proceed to Production.
*After your order is in Production it cannot be canceled or modified.