RETURNS & EXCHANGES

RETURN & EXCHANGE POLICY

Please read and understand our Return & Exchange Policy before purchasing items from our shop.

You may return eligible products within 30 days of delivery. 

If you receive an order with an error or damaged please contact us at info@kokoartshop.com to correct the issue.

Return Policies:

1- Eligible products returned within 30 days of delivery will be refunded in the original payment method.

2- We do not accept returns on the following products:

  1. Customized orders.
  2. Items on sale, included items purchased with discount coupons.

3- Merchandise must be sealed in its original conditions and original packaging.

4- Shipping charges are non refundable.

5- We reserve the right to refuse a refund due to a return not compliant with Koko Art Shop Return Policies.

 

RETURNS

Only Standard Regular Priced items that have been purchased directly from www.kokoartshop.com can be returned to us. Products purchased through other retailers must be returned in accordance with their respective return policy.

If you are not satisfied with your purchase please contact us within 14 business days after receiving your merchandise. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To complete your return, we require you to fill the form for Returns & Exchanges.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original sealed packaging.

Please follow the instructions below when returning merchandise:

1- Fill out the Return Form in the back of your invoice and include it with your return. If you did not receive one or discarded the original you can download it here: KOKO ART SHOP 30 days Return Policy and Form

2- You do not require of any further authorization to return your items.

3- Pack the products carefully for return shipments. For your protection we recommend to use insured, trackable services as USPS, UPS, or FedEx. All returns need to arrive in original conditions, if the item is not returned in its original conditions buyer is responsible for any lost in value.

4- To return your product, you should mail the merchandise to:

    Koko Art Shop

    4642 SW 74 Ave.

    Miami FL 33155, United States.

5- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved your refund will be processed, and a credit will automatically be applied to your original method of payment, within 3 business days.

 

UNDERSTANDING THE RETURN POLICY

We require all returned merchandise to be packed in its sealed original condition otherwise the order loses all commercial value. When an order is sent back open we cannot guarantee to future clients the merchandise has not being used or tested, for this reason any order returned open will not qualify for a refund even if it is in pristine conditions. For the same reason returns of partial orders do not qualify for refunds.

We offer affordable samples from all our products in order to ensure the client has an opportunity to test our merchandise prior installation since they may not be suitable for every surface. For more information please read our Product Warranty. It is the client sole responsibility to test our products prior use.

With the purchase of a discounted and below market value merchandise we reserve the right to declare final sale all items with discounted price or purchased with discount coupons.

For the nature of personalized orders with size, color, or dimension customizations we reserve the right to declare a final sale since these items have not commercial value but to the individual who requested them.

 

REPLACEMENTS

If you item is lost in mail, damaged during transit or defective please contact us at info@kokoartshop.com and you will qualify for free of charge Merchandise Replacement.

Replacements are only available for the same original order. Proof of damage will be necessary. Please take pictures of the issue and send them attached with your merchandise replacements request and order number. 

 

CUSTOMIZED ORDERS

All sales are final. No Returns, Refunds, or Exchanges for custom or personalized orders. Measure twice before ordering custom size merchandise.

 

SALE ITEMS

All sales are final. Only regular priced items qualify for returns, unfortunately, sale items cannot be refunded, sale includes item purchased with discount coupons.

 

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved your refund will be processed, and a credit will automatically be applied to your original method of payment, within 3 business days.

Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.