FREQUENTLY ASKED QUESTIONS

WALLPAPERS 

 

WHAT IS SELF-ADHESIVE WALLPAPER?

Self-adhesive wallpaper can be made out of various materials from films to natural fiber but they are easy to apply by non professionals because the back of the material has been covered with adhesive which simplifies a lot the installation process.  

 

WHAT IS THE DIFFERENCE BETWEEN PRE-PASTED AND PEEL AND STICK WALLPAPER?

Both are self adhesive materials but the main difference between them is the fact that Pre-pasted has dry glue in the back of the paper that needs to be activated with water. The Peel and Stick has active glue in the back protected by a backing paper that needs to be removed in order to install it. 

 

WHICH IS THE BEST AND EASIEST TO INSTALL?

Picking the right material mostly depends on the use / location where it will be installed and your experience wallpapering. Pre-pasted is preferred by Professional Installers since it can be applied with extra wallpaper glue and works mainly as a regular traditional material. Peel and Stick is preferred by non professionals and customers that want to do their own projects at home. From our experience the easiest to install is the Removable Peel and Stick and Canvas, then the Smooth Peel and Stick, and finally the Pre-pasted. 

 

IN WHAT SURFACE CAN THE SELF ADHESIVE WALLPAPERS BE APPLIED?

Our Self Adhesive Wallpaper that can be applied to most smooth surfaces that have been properly cleaned, primed and/or painted. All sanded or drywall texture should be smoothed. In order to insure good adhesion, old wall covering and loose paint flakes should be removed. Recently painted walls should be let dry for 4 weeks prior installation. For best results, surfaces should be primed/painted with a semi-gloss or high-gloss finish; the paper is not recommended for applying to matte or flat finishes, it can be done though but will difficult the removal process.

 

HOW IS THE SELF ADHESIVE WALLPAPER SOLD?

The wallpapers are sold by panels. Order the Quantity of Panels you will need for your project depending on the width and height of your space. To order murals you can customize them exactly the size of your space.

 

HOW DOES THE PANELS MATCH?

All our wallpaper panels have one (1) extra inch for overlap purpose in addition to the listed width. Overlap area is mandatory to ensure the quality of our wallpapers and can be removed or left by the customer. While calculating how many panels you will need please do not consider the overlap since it will be covered by the consecutive panel.

 

HOW DO I INSTALL SELF-ADHESIVE WALLPAPERS?

Install on smooth walls, painted, clean, and in good conditions. Clear one hour of your agenda per sheet to install. All orders and samples include a detailed instructive with important tips and tricks. All wallpaper brands are different, we strongly advise to install following our instructions, please discard other internet videos. You can find installation tips at our Installation Section. Every self-adhesive wallpaper also comes with a detailed instructive.

 

HOW LONG DOES IT TAKES TO INSTALL A WALLPAPER?

Depending on the size of the project clear in your agenDa 1 hour per panel to install. Installation requires a lot of TLC and patience, don’t rush your installation if you want a perfect wallpaper!

 

HOW LONG DOES THE SELF ADHESIVE WALLPAPER LASTS?

Our Self Adhesive Wallpapers are perfect for all types of application uses. Depending on the material it can last form 2-5 years indoors in prime conditions. Try to keep your adhesive product away from direct and constant sunlight exposure and heat sources as this can damage the adhesive. 

 

WHAT IS THE WALLPAPER MADE OF?

We have PVC free wall films and also fiber based wallpapers!

 

IS YOUR WALLPAPER SAFE FOR A NURSERY?

Yes all our materials are free of harmful plastics and we use Gold Green-guard Certified inks.

 

IS THE SELF ADHESIVE WALLPAPER SUITABLE FOR BATHROOMS?

The Smooth Peel and Stick is a waterproof material resists water splashes and moist and it can be wiped off from time to time, but it will perform better there is some ventilation. Do not expose them to a direct flame or constant heat, constant humidity exposure can shorten the product lifetime.

 

IS THE SELF ADHESIVE WALLPAPER WASHABLE?

Not all of them are, so please check the Material Section before purchase.

 

HOW REALS ARE THE COLORS IN MY COMPUTER VS THE ACTUAL WALLPAPER COLORS?

Please notice colors may look different based on the base color of the wall, room illumination, display settings, etc.  The color displayed in your computer, phone or tablet may differ slightly from the actual color of your order. Since all monitors differ, we cannot guarantee that the color displayed on your monitor will come out exactly as you see it. To se sure about the colors of your wallpaper we strongly recommend you to purchase a sample first. For all applications including walls, furniture, stair risers or cabinets, we recommend testing the product prior to full application. 

 

IS KOKO ART SHOP WALLPAPER REMOVABLE?

We sell both Permanent and Removable wallpaper. 

 

HOW IS THE REMOVAL PROCESS?

The removal of our Self Adhesive Wallpaper is easy! Expose a corner of the adhesive and slowly peel it off. Be patient in your removal technique to decrease the chance of any paint specks coming off with the removal of the product. You can use a heat gun or hair dryer to warm the product and make it softer to facilitate the removal, this slightly releases the adhesive, making it even easier to peel off.

 

WILL THE SELF ADHESIVE WALLPAPER DAMAGE MY WALLS?

Be slow and careful with your removals. Our Self Adhesive Wallpapers should not leave any residue or paint damage. We cannot be sure of the condition and quality of your painted wall surface, and some paint flecking may occur. If this occurs, some minor paint touch-ups will be required. 

 

IF YOUR PRODUCTS DON'T WORK ON MY WALLS CAN I HAVE MY MONEY BACK?

Since we cannot anticipate or control the conditions under our products may be used, we cannot guarantee results obtained through their use. Read your Product Warranty for more information, but in general we don’t offer refunds for improper use, or returns for used merchandise.

 

BUT IF I DON’T LIKE IT WHEN IT ARRIVES?

If the product is in its original condition you can return it!

 

HOW CAN I BE SURE THE PRODUCT IS GOING TO WORK??

We offer affordable samples from all of our products. Tests of our products should be made by users to determine the suitability of these products for a specific purpose.

 

WHAT COMMON ISSUES CAN I HAVE WHILE INSTALLING WALL COVERINGS?

When installing on a proper wall the most common problems are due not to follow thoroughly our Installation Instructions, there are many installation videos online but we strongly recommend to follow our instructions since not all brands are similar. Other common issues can be over stretching and fulling the wallpaper by applying excessive force, please don’t tear or pull the material. Do not apply force to place it in position, don’t force your wallpaper to align to a corner or the ceiling, the wallpaper is perfectly straight but your walls or ceiling can be imperfect, this will difficult substantially a perfect matching between sheets.  

 

HOW DO I ORDER A SAMPLE?

Samples are available for all our products except Decals but if you need a Decal sample you can order a small wallpaper sample, it is just the same material!

 

CAN YOU CUSTOMIZE MY ORDER?

We can customize any of our wallpaper orders, we can make our wallpaper to fit in any wall shape. We will also do our best to customize the colors of our wallpapers for you. Please contact us in the Custom Order section.

 

CAN YOU MAKE A CUSTOM DESIGN?

We can create a custom wallpaper just as you want it. If you have a pattern or design in mind please contact us in the Custom Order section.

 

SHOULD I ORDER ALL THE WALLPAPER AT ONCE OR I CAN DO SEVERAL ORDERS?

We do our best to accurately represent the color and scale of this design, digital screens aren't the best way to determine how a printed color will look in person. The finished product may be slightly different than it appears in the preview, for that reason we strongly recommend to purchase a sample first.

Color may vary slightly throughout materials, if you are not sure order samples of both.

We print each order upon request and while we try to maintain color through time we can't guarantee that between lots there will be a 100% color match, consider to measure twice before ordering.

 

DO YOU ACCEPT RETURNS?

We gladly accept returns. You don’t need our authorization to return any merchandise to us, just fill the Return Form attached with your order when shipping your items back.

Ship items back within 30 days of delivery.

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Please read carefully our return policy before opening the merchandise.

 

Following items cannot be returned:

- Items on Sale

- Custom Orders

 

TILE STICKERS

 

WHAT IS A TILE STICKER?

A Tile Sticker is a plastic sheet with adhesive in the back. that looks like a real tile once installed. They are used to give new look and protection to pre-installed surfaces, ideal for affordable remodeling projects. With a very simple peel & stick installation they are also removable and won’t damage the original surface. 

 

WHAT IS A DECORATION STICKER?

For decoration projects only, these stickers will change the look of your surface in 15 minutes. They are beautiful but they are not designed for any type of performance use, only decor. They will resist occasional water splashes and they are washable with care, not scrubbable. Ideal to cover low impact areas. Do not place on floors. 

 

WHAT IS A PERFORMANCE STICKER?

Washables and friction resistant are ideal for floors, bathrooms and kitchens. Safe for brooms, mopping, Swiffer, vacuum cleaner, using a mild detergent with: sponge, kitchen towel or damp cloth. Don’t use abrasive cleaners or over scrub the sticker edges. 

 

WHERE CAN I PLACE THE STICKERS?

Smooth surfaces are ideal to install the stickers such as: Walls & floors, Ceramic tiles, PVC, Formica, Vinyl, Linoleum, Melamine, Laminate flooring, Wood floors and furniture , Glass, Refrigerators, Sealed cement, Metal.

 

WHERE I SHOULD NOT PLACE THE STICKERS?

Stickers are not recommended to be installed on any dirty surface.

Not recommended for highly textured surfaces, any type of drywall textures, raw or untreated walls, walls painted with eggshell.

The Stickers are water resistant but are not prepared to be underwater for a long time. Do not install them in an area where the water can collect as for example the shower floor, pool or fountain.

Don't use tile stickers near direct heat such as an oven or an open flame. 

If you have any question about suitable installation surface please contact us.

 

HOW TO INSTALL THE STICKERS

You can find installation tips at our Installation Section. Every Tile Sticker order comes with a detailed instructive.

 

ARE THE TILE STICKERS REMOVABLE?

Yes, the Tile Stickers are perfectly removable after use and won’t damage the original surface or leave residue behind. Tile Stickers are not reusable.

 

HOW DURABLE ARE THE PERFORMANCE STICKERS?

Though it is a sticker, they are seriously durable. They can be used outdoors and in wet areas as well. Perfect for a kitchen, bathroom, laundry room, pantry, or rental home.

 

HOW DO I ORDER A SAMPLE?

Tile Sticker samples are available in the product drop down menu.